Emsland America: Redefining Logistics Support for Customer Success
The Emsland Group is well known worldwide for its high-quality, plant-based ingredients that drive innovation in the food industry. From starches and proteins to flakes, granules and fibers, these pea- and potato-based products form the backbone of countless food applications, helping producers meet evolving consumer demands for sustainable and functional ingredients. However, the commitment to customer success goes far beyond delivering exceptional products. Across the globe, the Emsland Group supports its partners with comprehensive logistics solutions, ensuring that every ingredient reaches its destination efficiently and reliably.
A Holistic Approach to Customer Success
Emsland America has expanded on the global strengths of the Emsland Group and developed a robust local infrastructure in North America. This regional logistics network is tailored to the unique demands of the North American market, prioritizing flexibility, reliability, and customer-centric service, aiming to ensure seamless delivery and unmatched customer service for food producers across the region.
Building a Local Network with Global Strength
As part of the global Emsland Group, Emsland America benefits from a worldwide network that allows for competitive freight rates and operational efficiencies. However, it is the comprehensive local infrastructure comprised of warehousing, logistics solutions, customer service, and sales that truly sets Emsland America apart in a dynamic North American market. With 15 strategically located 3PL warehouses and 5 transloading locations across the U.S., customers are assured fast and flexible delivery options. This network allows for maintaining local inventory and safety stock, reducing lead times and ensuring availability even during periods of high demand or unexpected disruptions.
Innovative Logistics Solutions
Emsland America’s logistics capabilities are designed to address the unique challenges of the food industry.
Advanced Tracking and Security: State-of-the-art tracking technologies monitor shipments in real time. From container movement to final delivery, every step of the process is secure and transparent. Import paperwork is meticulously managed to maintain container integrity and compliance.
Diverse Delivery Options: The logistics network offers a range of delivery modes, including less-than-truckload (LTL), dry van, intermodal, bulk tank truck, and bulk rail. This versatility ensures that the specific needs of each customer are met.
24/7 Customer Support: A dedicated customer service team is available around the clock to address concerns, adjust plans, and provide updates. Whether ensuring compliance with FSVP and import regulations or implementing contingency plans for unexpected challenges, the customer service team is always ready to assist.
Adapting to Customer Needs
A key advantage of Emsland America’s logistics network is its ability to adapt to the ever-changing demands of the market and its customers. For instance, customers often need additional material on short notice, whether from local warehouses or shipments already in transit. The local organizational setup allows for these requests to be promptly fulfilled, ensuring that customers meet their production goals without delays.
This level of flexibility and responsiveness has earned the trust of customers. By removing intermediary parties and establishing its own supply chain and logistics network, Emsland America has created a system that prioritizes efficiency and reliability. The knowledgeable logistics team works closely with customers to develop solutions that address their unique challenges, further strengthening these long-term partnerships.
A Commitment to Excellence
Emsland America’s dedication to excellence reflects the Emsland Group’s broader mission: to be a trusted partner in every aspect of the customer journey. By combining quality products with a tailored logistics network, customers are empowered to navigate challenges and seize opportunities for growth with confidence.
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